Return Orders

Please email - (Email Us)

When arranging exchanges, we cover the cost of the return shipping so that you will only pay for the shipping of the new products. Moreover, additional products can be added to your exchange.

Products returned should not be used or have any damage and must be returned with original tags and packaging.

As your order is 100% unique and custom made just for you and your pet, we do not accept returns / refunds.

If you have a problem with your order, let us know and we'll fix it for you.

Remember, we offer artwork previews and unlimited revisions so you can make sure you're 100% happy with your artwork before printing!

We're 100% dedicated to ensuring you love your puzzle!

Once your puzzle is ready, we'll notify you via email. You have 3 days to either send us your edit requests, or approve it for printing. If 3 days go by and we don't hear from you, we'll consider it approved and will proceed with printing.

We're proud to offer unlimited revisions free of charge, so you can be confident you'll love your portrait.

As soon as we have received and accepted your return, your refund will be issued to the original payment method at checkout (credit card, PayPal, etc).

Depending on your bank, that may take 4 to 8 business days (this is up to the card's bank and out of our control).